Developing Emotional Intelligence in the Workplace
Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior. Studies have shown that people with high EI have greater mental health, exemplary job performance, and more potent leadership skills. In this seminar, you will learn how to develop EI in yourself, co-workers, superiors and subordinates, making conflict resolution successful for all involved.
Participants will learn to identify actions that use emotional intelligence and those that do not, will learn steps to insure that emotional intelligence is in play, and will be able to take steps to resolving conflict while preserving important relationships.
Who Should Attend
Anyone who is interested in learning to master emotional intelligence, and pave the way for successful conflict resolution.