EQ

Developing Emotional Intelligence in the Workplace

Summary

Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior. Studies have shown that people with high EI have greater mental health, exemplary job performance, and more potent leadership skills. In this seminar, you will learn how to develop EI in yourself, co-workers, superiors and subordinates, making conflict resolution successful for all involved.

Level

Professional Development

Learning Objective

Participants will learn to identify actions that use emotional intelligence and those that do not, will learn steps to insure that emotional intelligence is in play, and will be able to take steps to resolving conflict while preserving important relationships.

Who Should Attend

Anyone who is interested in learning to master emotional intelligence, and pave the way for successful conflict resolution.

Required Knowledge

None

Advanced Preparation

None

Objectives

  • The Importance of Emotional Intelligence (EI) in the Workplace
  • The Three Models of EI
  • 14 Steps to Developing EI
  • 10 Ways to Enhance Your Own EI
  • Ideas to Help Others Develop EI
  • Developing Emotional Intelligence in the Workplace
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